Site Information

 Loading... Please wait...

After Sale Support

aftersalessupport.png

 

The two biggest enemies of every machine owner are downtime and maintenance costs. IronDirect's robust parts and maintenance support keeps your machines running and your ownership costs low. Whether you need a quick replacement part, full service support, or detailed equipment usage analytics to support decision-making, we've got you covered.


id-advantage-icon3-2-copy.png

Two-Year Full Machine Warranty

When you purchase our value-priced brands, all parts and labor charges are covered for the first two years / 4,000 working hours. Our online warranty portal allows you to easily activate your warranty, file claims, and receive quotes for maintenance work.


id-advantage-icon7.png

48-Hour Parts Replacement Guarantee

For any machine-down situation with a valued-priced brand caused by a failed part, we'll deliver a replacement part within 48 hours of your order, or we'll reimburse you for renting a comparable machine until the needed part is delivered.


id-advantage-icon8.png

Complete Online Parts Ordering

Buy direct through our online SmartEquip parts portal (all SmartPortal users have seamless access), with all parts shipped same-day from our centrally-located 450,000 square foot parts depot in Columbus, Ohio.


id-advantage-icon9.png

The First 1000 Hours Are on Us

Every machine includes a free kit of maintenance parts for the first 1000 hours.


id-advantage-icon10.png

DirecTrac Telematics System

Built into every IronDirect machine, our DirecTrac telematics system provides up-to-the-minute monitoring of location, movement, machine hours, fuel consumption, and more, empowering you to make data-driven decisions, expedite repairs, and maximize resale value.


 

id-advantage-icon5.png

Full Service Support

Technical service specialists available 24/7 in real time via DirectAssist app; on-site and online training available.

 


 

id-advantage-icon4.png

Reimbursement for Self-Performed Warranty Work

Qualified customers performing their own warranty work are reimbursed for labor and at full MSRP for parts. Use your existing service team and assets to make money from your investment. Online direct reimbursement requests are quick and easy. Funds are deposited immediately into your account.